Kamis, 29 November 2018




A.    COMPLAINT LETTER
Complaint letter is a letter to a company or supplier of goods and services as a result of services or goods we buy are not in accordance with what we expect or not good. the claims are made when consumers feel uncomfortable with some things, such as:
1.      Delay goods is a destination that is far from the promised producer.
2.     The amount of goods ordered is not in accordance with the number of items sent or received by consumers.
3.      The quality of goods is not in accordance with the expected consumer.
4.      There was damage to the goods when delivered.
5.      Service employees who are not in accordance with the customer wants.
However, complaints or any form of claim will certainly not be easily accepted by the receiving party complaints. Need to be accompanied by some evidence that we are consumers who are experiencing disappointment because of some complaints. To formalize a claim letter to the letter of trade, as it is required, it also attaches receipt of payment when the purchase. Thus, if the evidence is enough, consumers can also take the following action:
1.      Cancel the purchase of goods.
2.      Ask the rebates on producers.
3.      Goods are damaged or lost, can be accounted for by compensation in the form of new stuff.
4.      Damage to goods or other complaints form can be held with any loss due to the corresponding amount.
Interest Complaint Letter
To convey the incompatibility of a service, goods, etc. As a consumer, expect no action from the company to handle the complaint. And as a criticism of the company so as not to repeat mistakes in the future.
The function of the Complaint Letter is to change an unacceptable situation. Writing a letter requires more time than making a phone call. People who get a complaint letter know this. They really read letters of complaint, unlike voice mail which is often ignored. Letters of complaint are often written for businesses, organizations, government agencies, schools and news departments.
Effective Complain Letter must:
·         Short
·         Authoritative
·         Factual
·         Constructive
·         friendly
The main benefit of the complaint letter is to explain the problem. It is very important that the complaint letter clearly describes the problem and tells the recipient to be responsible. Write without rambling. Describe facts without anger. Next, give a way out to the recipient. Offer a possible solution to this problem. Make a reasonable one, like asking for a refund or credit.
Whereas the complained party must answer the complaint letter with the complaint letter/response letter (Response Letter). Some letters of complaints from customers are justified, and some can be outrageous. Without conducting a full investigation, the complained company cannot find out whether the complaint is legitimate or not. Therefore, every complaint must be examined carefully before reaching a conclusion about the situation. This process may take time, so sending a letter to an angry customer is an ideal way to inform him that the company has received a complaint and is investigating the situation.
Example:

B.     APPLICATION LETTER
An application is a letter that functions to apply for a job in a company or in a body. A cover letter is also referred to as CV or Curricullum Vitae or Job Application Letter. Usually a CV is sent with a job application or resume that will be sent to the destination company.
An application letter in English must be written in accordance with certain rules. There are several tips in writing a CV. Cover letter in English:
·         In making a cover letter, avoid inappropriate language such as slang or technical jargon.
·         Using short, short, and short paragraphs.
·   Check spelling, grammar and punctuation carefully. Some employers routinely choose job applications that contain these errors.
·       The usual command structure sends a job or email that is used to give a title as a title, or into the first sentence of a letter, using a reference code if there is one. This will ensure that your application letter can go directly to the right person in the organization.
·       You also have to mention where you see the vacancy or where you see the vacancy.
Example:


QUESTIONS OF COMPLAINT LETTER:
1.   How do you follow the complaints in the report? It will be accepted and proceeded to the authorized parts, then dealt for solutions that don't harm the buyer and seller.
2.      How to convince the company to the truth complaint?
a.       Through evidence of transactions
b.      Include purchase receipt
c.       If the complaint, damage can include photographic evidence, and show the agreement
3.   What to do if the complaints were never addressed the company? Can through legal channels such as the police.
4.   Why does it take countermeasures based on the complaint? So that customers get satisfaction from the company's service and reliability of customers.
5.      How do I file a complaint against the service? By letter of complaint.


QUESTIONS OF APPLICATION LETTER:
1.     Where come from application letter addressed ? 8 Sue Circle, Smithtown, CA 08067
2.  What strenghts that would support that position (based on the letter above) ? Successfully designed
3.    An application is a letter that functions to ? Apply for a job in a company or in a body. A cover letter is also referred to as CV or Curricullum Vitae or Job Application Letter.
4.    An application letter is also referred to ? As CV or Curricullum Vitae or Job Application Letter.
5.    Who sent the application letter above? John Donaldson.



Reference:

Minggu, 11 November 2018

1.      Inquiry Letter
An Inquiry Letter is a type of request letter or request for information about a product, service, job opening or other business information. This function is to display information sources such as newspapers, magazines or electronic media about current products / services with the information needed.
At present it is an initial step from a company from various parties. In this letter, there are a number of things discussed by the service provider / product which is a question from the buyer in order to help the buyer to find out information about the product / service. These things include:
a.       Name and type of product
b.      Product specifications, namely; type, size, quality, capacity etc.;
c.       Price of the unit.
d.      Discounts;
e.       How to pay from the buyer to the seller;
f.       How to deliver products from seller to buyer, and
g.      Convenience that may be obtained by the buyer, such as a warranty and others.


Example of An Inquiry Letter:
2.      Order Letter
An Order Letter is a letter from a prospective buyer to the seller whose contents ask for a quote. That is, prospective buyers ask through a letter so that the seller formally offers him an offer. With the offer from the seller, the prospective buyer will find out the price, the terms of sale and purchase, and a description of the goods or services to be purchased. This is the purpose of the prospective buyer writing a letter requesting an offer to the seller. If the prospective buyer already knows the condition of an item / service and the price and purchase conditions, of course he does not need to ask for a quote from the seller.
An Order Letter is required in formal trade which requires official official procedures in writing. A large company as a seller, for example, does not simply serve requests for offers via telephone. Letters of request for offers are often the initial stages of the process of business transactions. Through the order letter the prospective buyer asks or asks for information about the goods or services that will be bought. As a reaction, the seller explains the things that the buyer wants to order and finally the business transaction occurs as the peak of the buying and selling process.
Remember that all relevant information must be given in the order letter. This is like more business and of course helps to prevent reading errors to compile a table of items needed. As a guide for compiling an order letter you must fulfill:
a.       Reference to a source of information
b.      List of products to be ordered
c.     Quantity, quality, price, catalog number (if any) (quantity, quality, price, catalog number (if any))
d.      Details of delivery and payment (delivery and payment details)
e.      An order number (order number)

The order letter is used to order goods according to the amount needed by the company either by using the official order form or not. There are two ways to make an order letter, namely:
a.       Order without using official order form
b.      Order by using the official order form
Ordering without using an official order form can be done by simply writing a letter with all the order details by directly entering into the letter. Thus, this letter functions as an order letter, so the content must be clear, concise and direct to the destination.

While in large companies, in general, it is usually done by using an official order form. Every time you want to make an order, you can fill in the available fields. Order forms or often called purchase orders (PO) usually consist of:
a.       No. (number)
b.      Unit price
c.       Description / items
d.      Amount
e.       Quantity
f.       Delivery date
g.      Type
h.      Terms of payment

Example of An Order Letter:


Question about Inquiry Letter:
1.    What is the position of Lidiya Ratry Sukma?
Lidiya Ratry Sukma as a Purchase Manajer
2.     What did Mrs. Lidiya Ratry Sukma ask for?
Latest catalogue, method of the payment and the method the delivery.
3.     When was the letter typed?
The letter was typed at 17th Februari 2014
4.     How did Mrs. Lidiya Ratry Sukma know the advertisement?
Mrs. Lidiya knows the advertisement from Lampung Post two days ago and saw Violeta Ladies' shoes displayed at the exhibition.
5.     Did Mrs. Lidiya Ratry Sukma intend to buy the product?
Yes, she Did. She intend to buy the product and she sure that their will place their regular orders in future.
Question about Order Letter:
1.     What items does the Electronic Store want to order?
TV, Laptop, Washing Machine and Printer.
2.     When will Toko Elektronik pay off the payment?
Toko Elektronik will pay off the payment after the order arrives.
3.     When is the PT Cemerlang offer letter sent to the Toko Elektronik?
PT Cemerlang's offer letter was sent to the Toko Elektronik on February 7, 2018.
4.     How many items ordered by the Toko Elektronik?
The number of items ordered is 17 units.
5.     What are the expectations of the Toko Elektronik?
Toko Elektronik hopes that the order will arrive within one week after the letter is received by PT Cemerlang.

Reference:
https://www.studybahasainggris.com/contoh-inquiry-letter-atau-surat-permintaan-dalam-bahasa-inggris/

Sabtu, 13 Oktober 2018

STYLE OF BUSINESS LETTERS

  • Full Block.
Full block style is a letter format in which all text is justified to the left margin. In block letter style, standard punctuation is placed after salutations and in other headings. Open punctuation, however, refers to a modification of style where all nonessential punctuation is omitted. A few key factors will help you understand block style format and the difference that open punctuation makes.

1. Return Address:  If your stationery has a letterhead, skip this. Otherwise, type your name, address and optionally, phone number. These days, it’s common to also include an email address.
2. Date: Type the date of your letter two to six lines below the letterhead. Three are standard. If there is no letterhead, type it where shown.
3. Reference Line: If the recipient specifically requests information, such as a job reference or invoice number, type it on one or two lines, immediately below the Date.
4. Special Mailing Notations: Type in all uppercase characters, if appropriate.
5. On-Arrival Notations: Type in all uppercase characters, if appropriate. You might want to include a notation on private correspondence.
6. Inside Address:  Type the name and address of the person and/or company to whom you’re sending the letter, three to eight lines below the last component you typed. Four lines are standard.
7. Attention Line: Type the name of the person to whom you’re sending the letter.
8. Salutation: Type the recipient’s name here. Type Mr. or Ms. [Last Name] to show respect, but don’t guess spelling or gender.
9. Subject Line: Type the gist of your letter in all uppercase characters, either flush left or centered. Be concise on one line.
10. Body: Type two spaces between sentences. Keep it brief and to the point.
11. Complimentary Close: What you type here depends on the tone and degree of formality.
12. Signature Block: Leave four blank lines after the Complimentary Close to sign your name. Sign your name exactly as you type it below your signature. Title is optional depending on relevancy and degree of formality.
13. Identification Initials: If someone typed the letter for you, he or she would typically include three of your initials in all uppercase characters, then two of his or hers in all lowercase characters.
14.  Enclosure Notation: This line tells the reader to look in the envelope for more. Type the singular for only one enclosure, plural for more.
15. CC: Stands for courtesy copies (formerly carbon copies). List the names of people to whom you distribute copies, in alphabetical order.
  • MODIFIED BLOCK STYLE
A modified block bussines letter is a letter that use the format that is slightly different from the full block letter. the return, address, date, complimentary closing and signature line are put slightly to the right of the paper center. in addition these letters are the most common in organisation.


  • SEMI BLOCK STYLE
Semi-blok fromat: in a format this text parallel left and all paragraphs in the letter is indented. Format shape on this letter on letter head, date, complementary a close, and signature being in a position flattened right. In the layout uneven right, but can dibilangg flattened middle. Other parts on a letter as inside address, subject, salutation, body of letter, and enclosure if terdapatnya attachment letter,Being flattened on the left.
Sample Form Letter Semi Block Style :

Description:
1.Kop Letter
2. Date of preparation of letters
3. Letter No.
4. attachment
5. case
6. The letter addressed
7. a word of salutation
8a. Introduction letter
8b. Explanation letter
8c. The cover letter
9. Greetings Closing
10. Name of office
11. signature
12. Names to approach
13. copy
14. Attachment page letter / initials
  • INDENTED STYLE
The indented layout of business letters is what people are most used to because this is how letters were written before PCs which really has been a long time, come to think of it.
In a lot of countries indenting paragraphs in a business letter is still a must, and Dixie would like to remind you again that on this website she mostly focuses on the US ways. And in the US the indented letter does look a little outdated. On the other hand, a lot of companies still use it even in the US. Well, there are three layouts to choose from. And if you justify to yourself using this one, go for it.


  • SIMPLIFIED STYLE

Simplified-style business letters contain all the same elements as the full-block and semi-block letters. Like the full-block format, the simplified format left-justifies every line except for the company logo or letterhead. The date line is either slightly right of center or flush with the center of the page. Letters written in the simplified format have fewer internal sections, such as the body, salutation and date line.
Using the simplified style is the most useful at times when you don’t have a recipient’s contact name. Because the simplified style does not require a salutation, you don’t need the person’s name. The simplified format does away with unneeded formality while maintaining a professional approach.

  • Hanging-Indented Style

This very useful style places the first words of each paragraph prominently on the page. It is useful for letters that deal with a variety of different topics. However, for normal business communications, this style is very rarely used. The first line of the paragraph begins at the left-hand margin. And the other lines of the same paragraph are indented three to four spaces. This is the reversal of semi-indented style discussed in other page.
PART OF BUSSINESS LETTERS
1. Letter Head (Letterhead)
An identity that contains the logo, name, address and telephone of the sender of the letter.
2. Reference Line
In an English letter usually containing the letter in front of the name of the executive who signed the letter, followed by a slash or a colon, then the name of the letter typer. Some companies add certain codes or numbers based on their archive system. Reference is placed at the top of the letter above date.
Example: Your ref: 22 March 2004
Our Ref: BS / KF
3. Date Line (Date)
This is the part of the letter making date. While the writing format for the date is month / day / year, for example August 30, 2012.
- Example writing date using British Style
3 rd April 1990
British Style writing format is almost the same as writing in Indonesian, only on the date added by the suffix number. The date position on the British Style is placed on the right of the letter.
- Example writing date using American Style
April 03, 1990
Writing date using American Style is placed in the upper left of the letter in the format of Month Date, Year.
4. Inside Address
This section contains the name of the receipt of the letter, the office, and the name of the company accompanied by the address. If you are not sure who (name) the letter is intended, do not empty it, but try to use its position, such as "Director of Human Resources". Give the distance between the date and the recipient.
5. Attention Line
An Alternative to place the recipient of the letter.
6. Solutition
In this section, the term used is "Dear Mr./Mrs./Ms. (last name of acceptance) ", for example" Dear Mr. Fathoni ". But if the recipient's name is not acknowledged, write the name of the department, for example "Dear Director of Department of Human Resources". Give the distance between the opening greeting and the contents.
For business partners who are familiar with each other, usually write with "Dear Sue"
The use of punctuation marks on salutation using the British Style is written without punctuation (semicolons or commas) and in American Style using a colon.
Dear Mr. Krisman => example in British Style
Dear Mr. Krisman: => example in American Style
7. Subject Line (Subject)
Regarding making the recipient of the letter easier to find the purpose of the letter, such as Invitation, Apology, and so forth. This is an optional part of the business letter, meaning that we can include it or not. Writing the subject using British Style: The subject is placed between salutation and the contents of the letter.
Writing subject using American Style: Subject is placed above salutation.
8. Body Of Letter (Fill in the Letter)
The contents of the letter is a place where you write down what you want to convey. Paragraph in the contents of the letter must use single space (single space) and without any separation between each paragraph. Give the distance between the end of the contents with the cover.
a.     Opening
Opening sentences are usually an introduction and often refer to the previous letter relating to the same problem, serving as an introduction or introduction to the subject matter to be conveyed. In this case, references or letter numbers are very important. Usually, the opening sentence starts with phrases like "thank you for your letter ...", "together this ...", "with regard to ......".
Here are some examples of opening opera often used.
1) We hereby let you know that ...
2) We hereby declare that ...
3) With this letter we explain that ...
4) With this letter we convey that ...
5) I would like to ask you for help ...
6) We are very sorry to say that ...
7) I am sending this to you ...
8) We send this letter ...
9) Based on a circular letter, we hereby assign ...
10) With regard to ..., we ask you to ...
11) Regarding your letter number ..., I hereby let you know that ...
12) In order to implement ... we hereby assign ...
13) Reply to your letter dated ...
14) Answering your question about ... with this ...
15) Following our date letter, we hereby inform you that ...
16) In accordance with the letter ... we send it together ...
Because of its function as an introduction, not a few authors ignore this section. The author goes straight to the contents. Here's an example:
1)  We inform you that on June 16, 2005, all department heads must conduct a budget meeting. Therefore,….
2)   The Chair of the Indonesian Language and Literature Education Department, FPBS, Indonesian Education University, gives the task to ...
3)      We announce that on August 16, 2004, all students must follow ...
b.      Message
This paragraph is a place to accommodate the main purposes of the letter writer. Because of that, it could be the contents of more than one item if the author's intention consists of two or more. Each content zone holds one main purpose with the aim that readers can understand it more easily.
Content must be related to the opening paragraph. In other words, what is stated in this paragraph must be related to the introduction presented earlier in the opening paragraph. For this reason, the content with the opening paragraph requires conjunctions such as in connection with the above, with regard to the above, or relating to it.
c.       Closing
Like the opening, closing is often a single sentence. The closing is used to re-establish the atmosphere of politeness. The closing is also used to show the actions or steps that the writer wants to do in the future. The closing generally contains a thank you or expression of appreciation. Example:
1)      Thank you for your attention.
2)      We thank you for your attendance at our event.
3)      We hope that you will be present at the event.
4)      We are happy if you are pleased to attend on time.
5)    Thank you very much for you orders and we are looking forward to serving you soon.
9. Complimentary Close (Greetings)
This section as a sign that your letter has been completed, usually ends with the writing "Sincerely", "Sincerely yours", "Thank you", and so on. Note, There is a comma at the end of the closing and only the first letter uses capital letters. Give 3-4 lines between the cover and the name, which will be used for the signature.
10. Signature
This part is the author's signature, usually using black or blue ink.
11. Enclosure (Appendix)
If a letter contains a document or attachment other than the letter, the author must display the number of attachments by using "Enclosure (number of attachments)", for example "Enclosure (6)".
12. Carbon Copy Natation.
This section is used to inform the recipient of the letter, that the letter is also sent to those who need to know the contents of the letter. CC is placed in the bottom left of the letter.
Example: CC: Finance Section

refrensi:

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Haloo saya Mr. Pace, Saya seorang Mahasiswa disalah satu Universitas di Depok yaitu Univ Gunadarma.

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